Friday, 21 September 2012

Reliance Communications used for my Father's ID Fraud

In February 2009, my father Divya Shah, went to Ahmedabad, India for an operation.

He is a British Citizen and hence not a resident of India and neither does he have any address in India.

He was in Ahmedabad for a period of 21 day and left in February of 2009.

In October 2009, a person in Ahmedabad managed to open a  Reliance Communications Post Pay Account under my father's name.

You will note that my father left India in February 2009 and this account was opened by Reliance Communications in October 2009.

They did this as they required a bill with y father's name and a local address on it to give to Kotak Life to mess about with a life assurance policy my father has with Kotak.

I found out in September 2012 that this Reliance Communications bill with my father's name and an Indian address was used at Kotak. This is clearly ID Fraud and against the law.

I subsequently asked Reliance Communications to look into this and provide me with details of the evidence submitted to prove that the person opening this Reliance Communications telephone account was my father, but rather than investigate this ID fraud i am simply being pushed from pillar to post by Reliance Communications.

Is there anybody within Reliance Communication who after reading this Blog can assist in investigating what paper work was used to open this account under my father's name? My father left the India in February 2009 and is a British Citizen who does not have any Indian residency, so how did Reliance Communications open an account on his name?

Reliance Communication by law would have been required to do some checks to prove that the person who claimed to open the account under my father's name was genuinely my father. As my father was never in India what was used to open this account?

So far Reliance Communications email Help simply keeps telling me that I should go to my nearest Reliance Shop, but I am in the UK. Its amazing what sort of people are at the end of this Reliance Communications email helpdesk.

This is ID Fraud, simple. Reliance Communication's lack of ID checks made this possible and they need to take ownership of it.

Mr Anil Ambani, are you going to look into this at all, or you not care just like your email helpdesk?

Wednesday, 29 August 2012

BAA Heathrow T5 Parking Pod failure - No face for BAA CUstomer Services here

This is a failure of the Heathrow T5 Business Parking Pod system where you pay premium parking rates.

Its not bad that it failed, because these things do fail, what was worse was that they refused to send anybody down for the 20 minutes it was out of order.

We had to listen to a voice hiding behind the screen, who after a while stopped picking up the help phone also.

This is Customer Services which is truly shameless. It was 9.30pm, totally dark but BAA Heathrow refused to send any person down to assist or help calm passengers - they even stopped responding to the support telephone also.

BAA Heathrow - can I expect a refund (Heathrow Airport parking confirmation - Ref U4LWJQ).

A video of the BAA person hiding behind the screen refusing to pick up multiple times I available at:

So rather than even pick up the remote phone service, they hung up on us, not once, not tice but nearly four times.

It is clear that the Pod is entirely unmanned and that vulnerable people or people travelling with young children will face a very hard time when the system breaks down, as BAA is an effort to save money will not have any real person to assist you.

When it works its great, but when it breaks down, BAA sends no real person and people at the end of the phone don't want to speak to you either. This is truly wrong!!!

Why can a real person not be available at the Pod itself, its totally wrong they refuse to put a real person on hand, especially during failures.


Tuesday, 7 August 2012

Lovefilm an Amazon company. Why can't they respect the Data Protection Act.

I left Lovefilm, now an Amazon company, as a customer last year.

But for the past one month Lovefilm has been harassing me with phone calls trying to win me back virtually every single day.

Despite informing them to stop calling me in line with the Data Protection Act, they have refused to do so. They simpy don't get it that I no longer wish to be a customer. How desperate can a company be for some business, and how exactly do they think by harnessing customers, will they get more custom?

Here is the number of times they called me from their 0845 286 1740 call center in just the last few days:

7th August - 10:05
6th August – 11:43

3rd August – 16:58

3rd August – 11:01
2nd August – 15:12
31st July – 18:32
30th July – 16:28

I even emailed this to the Amazon legal team but they have still not shown any respect to statutory law.

I will keep updating the Lovefilm calling list untill they stop.

Hopefully this public shaming will stop them... I hope!!!